These steps will help with troubleshooting any problems you're having connecting with your FTP client.
Step 1 - Ensure Hosting is Enabled
To connect and upload, hosting needs to first be enabled. You can find instructions at Enable Web Hosting.
Step 2 - Verify your Login Information
Your FTP username is the same as your account username. However, the password is unique.
Are you getting an error that indicates a login issue?
Your FTP password may be incorrect. Try resetting the password and using the new one to connect.
Step 3 - Check your FTP Settings
Most issues with FTP clients stem from its settings.
Are you using FileZilla?
Double check the settings against Upload Your Website. Pay careful attention to the FTP server name and port number being used. Send us any error message you receive and we'll be happy to help troubleshoot the problem for you.
Using a different FTP client?
Double check the settings against Misk.com FTP Settings. Try using FileZilla (above).
FTPS (FTP over SSL)
To connect to our server, you need to use a secure (SSL) connection. We do not support unsecure connections. Double check your settings are using the correct port and encryption settings as listed at Misk.com FTP Settings.
Use the correct folder name
If you're using an FTP program other than FlieZilla (Upload Your Website), it may require you to provide a folder / directory name to connect. You should set the directory name to your domain name: /example.com
Step 4 - Firewall / Router Issue
If all your settings are correct and you cannot connect, there's something on your computer / network blocking the connection.
Check your firewall
Your firewall may be blocking access to the ports required for FTP. Make sure it allows FTP traffic. You could also try using Port 21 with Explicit SSL Enabled instead or try changing your Transfer Mode from Passive (best in most cases) to Active if you've opened up the required ports on your firewall.
Check your home / office router
Your home / office router may be blocking the connection. Try connecting over a different network and it should work fine.